HalvexaTV Privacy Policy

Effective Date: May 29, 2026
Contact Email: dpillar44@163.com

Thank you for using HalvexaTV (the "App", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when using the App and related services.

By accessing or using HalvexaTV, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please stop using the App.

1. Information We Collect

We may collect the following categories of information when you use the App:

• Account Information: Information you provide when registering, signing in, or contacting us, such as email address, nickname, user ID, and account status.
• Device Information: Device model, operating system version, app version, language settings, network status, IP address, device identifiers, crash logs, and diagnostic data.
• Usage Information: Viewing history, playback progress, favorites, searches, clicks, access times, feature usage, and other information related to your interaction with the App.
• Subscription and Transaction Information: If you purchase subscriptions or in-app items through the App Store, we may receive necessary order status, subscription status, product type, expiration date, and purchase validation information from Apple. We do not directly collect or store your bank card number, Apple ID password, or full payment credentials.
• Support Information: Information you submit when contacting us, including your email address, issue description, screenshots, logs, and other information needed to handle your request.

2. How We Use Information

We may use your information for the following purposes:

• To provide, maintain, and improve App features, including playback, membership access, viewing progress, account services, and customer support.
• To process subscriptions, renewals, purchase restoration, order validation, entitlement delivery, and billing issue investigations.
• To protect account security, transaction security, service integrity, and prevent fraud, abuse, unauthorized access, copyright infringement, or violations of our agreements.
• To analyze App usage, improve performance, optimize content presentation, and enhance the user experience.
• To send service notices, important updates, subscription status messages, or customer support replies where permitted by law.

3. Sharing and Disclosure

We do not sell your personal information. We may share or disclose information only in the following circumstances:

• Service Providers: We may share necessary information with trusted providers that help us operate cloud services, analytics, crash reporting, push notifications, purchase validation, and customer support. These providers are required to protect the information and use it only for the services they provide to us.
• Apple and Payment Processing: App Store purchases and subscriptions are processed by Apple. We may exchange necessary purchase validation and subscription status information with Apple.
• Legal Compliance: We may disclose information when required by applicable law, regulation, court order, subpoena, or lawful request from government authorities.
• Protection of Rights: We may disclose information when reasonably necessary to protect the rights, property, safety, or security of HalvexaTV, our users, our partners, or the public.

4. Data Retention

We retain personal information only for as long as necessary to provide the services, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, maintain security, and comply with legal obligations. When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

5. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, loss, or misuse. However, no method of internet transmission or electronic storage is completely secure. You are responsible for keeping your account credentials and devices secure.

6. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or obtain a copy of your personal information, and to withdraw consent where processing is based on consent. You may contact us at the email address below to exercise these rights. We may need to verify your identity before processing your request.

7. Children

The App is not directed to children under the age of 13. If you are a minor, you should use the App only with the consent and guidance of a parent or legal guardian. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

8. Third-Party Services and Links

The App may include third-party services, SDKs, or links. Third parties are responsible for their own privacy practices, and their practices are not governed by this Privacy Policy. We encourage you to review their privacy policies before using third-party services.

9. International Data Transfers

Your information may be accessed, stored, or processed outside your country or region depending on service deployment, technical support, and operational needs. We will take reasonable measures required by applicable law to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, legal requirements, technology, or App Store review requirements. The updated policy will be posted on this page with a new effective date. If changes materially affect your rights, we will provide notice through the App, by email, or by other reasonable means.